Absolutely. Your privacy matters to us. We only collect information you choose to share, and everything is encrypted to keep your details secure. We never sell or share your data with third parties outside of fulfilling your order. Read our full Privacy Policy to learn more.

You're covered by our 60-Day Fit Guarantee. Wear your brace consistently for a couple of weeks, and if it isn't right, email us — most fit issues we solve without you shipping anything back. If the item arrives damaged, defective, or it's simply the wrong item, we'll replace it free and you keep the original.

Email cs@fitgeno.com with your order number, a photo of the size tag, and what's wrong (too loose, too tight, straps digging in, rides up). We'll come back within one business day with the best fix for your specific brace and size.

A lot of what feels like the wrong size is actually a strap-routing or layering issue, and the fitting guide for your model fixes it at no cost to you. Depending on the product and the problem, we may also be able to offer a partial refund where you keep the brace, or ship the correct size while you keep the first one. Tell us the problem and we'll tell you what we can do.

Yes — email cs@fitgeno.com within 24 hours of ordering and we'll switch the size free, before it ships. Nothing to return, no fee, no delay. Once a shipping label has been created we can't change it, so the sooner you tell us the better.

Email us at cs@fitgeno.com within 60 days of receiving your order and we'll send you a prepaid return label. You choose how you'd like it back:

• Store credit — free return label, and you get the full order value plus a $5 bonus credit.
• Refund to your original payment method — full order value minus a $6.95 return label fee.

A few things to keep in mind:

• Days 61–90: store credit only, and you cover the return label.
• Items discounted 40% or more are final sale. Orders to Alaska, Hawaii, Puerto Rico, U.S. territories and APO/FPO are final sale for size and change-of-mind returns — defect and warranty claims are still fully covered.
• If your item arrived damaged, defective, or incorrect, attach a photo and email us within 30 days of delivery — we'll replace it free and you don't need to send anything back.

For full details, see our Refund Policy.

Once your return reaches our warehouse we inspect and process it within 3 business days. From there, refunds reach your original payment method in 5–10 business days depending on your bank. Store credit lands on your account right away.

It depends on what you choose. Within 60 days of delivery: the return label is free if you take store credit, or we deduct a $6.95 return label fee if you want the money back on your original payment method. From day 61 to 90, return shipping is the customer's responsibility and we can only issue store credit.

And remember — many fit problems don't need a return at all. Email us first.

Yes. Every Fit Geno brace carries a 1-year workmanship warranty from delivery, covering defects in workmanship: failed stitching, velcro that stops gripping, broken hinges, and snapped support stays. If something fails in normal use, email cs@fitgeno.com with a photo and we'll replace it free — no return shipment needed.

Not covered: normal wear on velcro and elastic over time, machine-washing or dryer damage, cuts and tears from misuse, and normal fading.

We're here to help.

• Email: cs@fitgeno.com
• Phone: 202-412-2190
• In person: 1441 Broadway, Suite 6168, New York, NY 10018

Our team is available Monday–Friday, 9 AM–4 PM Eastern Time. You can always place orders on our website 24/7.