Order-related Questions:

    Yes. We value your privacy and the trust you have placed in us. We only collect information you willingly provide and everything is heavily encrypted to secure your details from any unauthorized access. We do not share, sell, or make use of your information outside from fulfilling your orders and giving you updates regarding our products. Please check our Privacy Policy to learn more about how we store and protect your information.

    Yes. We prioritize customer satisfaction, so if ever our products arrive damaged or they do not meet your needs, we have a 100% money-back guarantee.

    We only process your refund once you’ve agreed to return the product to us. We have a 45-day full refund duration, so as long as you email us at cs@fitgeno.com for a return/refund request within 45 days upon receiving the product, we can give you a full refund in the original form of your payment. Refund requests that go beyond 45 days can only be repaid with store credit in the form of gift cards and not money. International orders and all items discounted by 40% or more are considered final sales and cannot be returned for store credit or refunded to the original form of payment. For damaged, defective, or incorrect items, please attach a picture of the product to your email request and send it within 7 days of the delivery. To know more about the return-and-refund process, please read our Refund Policy.

    After the returned items arrive back at our warehouse, refunds are processed within 5-7 days.

    When your return/refund request is sent within 45 days after delivery, we will send you a prepaid shipping label covering the entire shipping cost for the return. However, if you contact us more than 45 days later, you’ll be solely responsible for shipping back the item at your own expense.

    You can go to our Contact Page and send us a message regarding your concerns. You can also reach us by calling our phone number 202-412-2190 or by emailing us at cs@fitgeno.com . If you’re in New York, you can visit our business address on 1441 Broadway Suite 6168 New York, NY, US 10018.

    We are open on Monday to Friday from 9 AM to 4 PM, Eastern Time, and we are closed on weekends. However, you can always order on our website 24/7.

    Shipping-related Questions:

    Shipping fees vary depending on the shipping provider, the weight of your items, and the distance between our warehouse and your location. To get an exact amount, proceed to checkout and choose a shipping option that best suits you. The shipping fee will then reflect on the page.

    Domestic shipping within the USA takes 3-6 business days, while international shipping takes longer with a range of 7-21 business days. Excluding the shipping duration, we also take 1-2 days to process and handle your orders. However, expect delays during weekends and holidays.

    USPS and UPS handle all FitGeno deliveries within the USA. Here are the available U.S. shipping methods:

    • USPS First Class Mail
    • USPS Media Mail
    • USPS First Class Package
    • UPS Parcel Select Ground
    • USPS Priority Mail
    • UPS Priority Mail Express

    Our international customers can choose between USPS and DHL to take care of delivering their orders. The available international shipping methods are:

    • DHL Express International Shipping
    • USPS International Shipping

    Product-related Questions:

    We do not provide a size chart for most adjustable and one-size products. However, for products that have various sizes, a size chart is included in the product photos.

    Wearable Fit Geno items must be hand-washed in cool or lukewarm water using mild detergent. Once washed, leave it out to air-dry. Do not use a washing machine and tumble dryer as these may deform the products.

    As a legal disclaimer, Fit Geno products have not been evaluated by the FDA since they are not intended to diagnose, treat, cure, or prevent any disease or health condition. Our products only aim to assist in physical therapy and rehabilitation.

    We don’t use latex for our products because we’re aware that this material may cause allergic reactions for some people. Our products are spandex-based instead and appropriate for even those with sensitive skin.