Shipping policy

All Fit Geno orders ship from our U.S. distribution center. We ship Monday through Friday, excluding weekends and U.S. holidays.

Processing & delivery time

Processing: 1–2 business days.
In transit: 2–5 business days for Standard, 2–3 business days for Expedited.
Total: most U.S. orders arrive within 3–7 business days of ordering.

You will receive a tracking number by email as soon as your order ships. Tracking can take 1–2 days to begin updating.

U.S. shipping rates

  • FREE Standard shipping on U.S. orders of $49.99 or more — USPS Ground Advantage, 2–5 business days
  • Standard — $5.95 on orders under $49.99 — USPS Ground Advantage, 2–5 business days
  • Expedited — $14.95 — USPS Priority Mail, 2–3 business days

Shipping is calculated on your merchandise subtotal, before tax.

Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO addresses

We ship to all of them — Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, Micronesia, the Marshall Islands, Palau, and APO/FPO military addresses. Standard shipping is a flat $9.95 and takes 5–10 business days. These destinations are not eligible for free shipping, and Expedited service is not available.

PO boxes

Yes — we deliver to PO boxes via USPS.

International orders

We currently ship within the United States only, including Alaska, Hawaii, Puerto Rico, U.S. territories, and APO/FPO addresses.

Available shipping methods

  • USPS Ground Advantage (Standard)
  • USPS Priority Mail (Expedited)

Order confirmation

As soon as you place your order you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your card for the purchase.

Incorrect addresses and delivery claims

Please double-check your shipping address at checkout — we cannot change an address once a shipping label has been created. Email cs@fitgeno.com as soon as possible if you spot a mistake.

If tracking shows your package as delivered but you do not have it, please allow 3–5 days (carriers sometimes scan a package early) and check with everyone at the delivery address. If it still has not arrived, contact us within 10 days of the delivery scan so we can file a carrier claim. See our Refund Policy for full details on delivery claims.

Questions

Email cs@fitgeno.com — we reply within one business day.